Definition of eNPS
eNPS stands for Employee Net Promoter Score. It’s a measurement tool that companies can use to gauge employee satisfaction and loyalty. The eNPS calculation involves asking employees a single question, “On a scale of 1-10, how likely are you to recommend this company as a place to work?”. The answers are then grouped into three categories:
- Promoters (score 8.1-10): employees who are very satisfied with their job and would recommend the company to others.
- Passives (score 6.1-8): employees who are satisfied with their job, but not enthusiastic enough to recommend the company.
- Detractors (score 1-6): employees who are not satisfied with their job and would not recommend the company.
The eNPS score is calculated by subtracting the percentage of detractors from the percentage of promoters. The score can range from -100 (if all employees are detractors) to +100 (if all employees are promoters).
A high eNPS score can indicate that employees are happy and engaged, while a low eNPS score can indicate that there are issues within the company that need to be addressed. The eNPS score can be used as a benchmark to track improvements over time, and to compare against other companies in the same industry.
How do I interpret the results of the eNPS?
There’s no hard and fast rule for what constitutes a good or bad eNPS score, as it can vary depending on the industry and company size. However, in general, a positive eNPS score (above 0) is considered good, and a score of 50 or above is considered excellent. A score below 0 is considered low, and a score below -50 is considered very low.
It’s important to note that eNPS is just one tool for measuring employee satisfaction and should not be used in isolation. Companies should also gather feedback through other means, such as our Health Check, Strategic Surveys and Deep Dives to get a more comprehensive picture of employee satisfaction and identify areas for improvement.
Example of eNPS
Let’s say a company surveys 100 employees and we calculate the percentage of promoters and detractors:
- Promoters (score 8.1-10): 60%
- Passives (score 6.1-8): 20%
- Detractors (score 0-6): 20%
Next, we subtract the percentage of detractors from the percentage of promoters:
- eNPS score: 60% – 20% = 40
So in this example, the eNPS score is 40, which is a relatively high score indicating that the majority of employees are satisfied with their job and would recommend the company to others.